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Refunds, Returns, Exchanges

Evolve Your Health – www.evolveyourhealth.com.au

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Refund & Returns Policy

Your Rights Under Australian Consumer Law

 

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

 

You are entitled to a replacement or refund if a product:

  • Is faulty or defective

  • Is not of acceptable quality

  • Is unsafe

  • Does not match the description or images provided

  • Does not perform as reasonably expected

 

If an item has a major failure, you are entitled to:

  • A refund, or

  • A replacement

 

If the issue is minor, we may offer a repair or replacement within a reasonable timeframe.

 

Change of Mind

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We do not offer refunds for change of mind, including:

  • Incorrect selection

  • No longer wanting the product

  • Personal preference or perceived energetic outcomes

 

Please choose carefully before purchasing.

 

Handmade & Energetically Prepared Products

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Many of our products are handmade or prepared with specific energetic or intentional processes. As such:

  • Natural variations in appearance may occur

  • Individual experiences and results may vary

 

These are not considered faults under consumer law.

 

Repair Service

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If your item becomes accidentally damaged, we are pleased to offer a complimentary repair service where possible.

 

Please contact us to discuss repair options before sending your item.

 

Damaged or Faulty Items

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If your item arrives damaged or faulty, please contact us within 7 days of delivery.

 

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

 

We will assess your request and provide a suitable resolution.

 

Returns Process

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If a return is approved:

  • Items should be returned in original condition where possible

  • Return shipping costs are the responsibility of the customer unless the item is faulty

  • We recommend using tracked shipping

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Exchanges Policy

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We offer exchanges under the following conditions:

  • Exchanges are available for defective or faulty items

  • Items may be exchanged for a different size where applicable

 

To qualify for an exchange:

  • Requests must be made within 7 days of purchase, or

  • Within 7 days of receiving your online order

 

Items must be returned in original condition where possible.

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Contact

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If you have any questions, we’re always here:
 cherie111@pm.me
0450 971 325

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